TWFG Insurance - Bonham (TX)

Kovalev Dick Called for questions about my insurance and have to say the customer service is surprisingly good. The employee Mr. Matt answered and he was able to help me clear up the confusion about my insurance. He was thorough enough to help me understand and gave great and solid information and advice.

Kayleigh Moreland What is normally an anxiety-inducing and daunting task for me, was made a pleasant experience by Emily G! She makes the insurance process very straightforward and is very knowledgeable. She helped to answer any of my questions and I would definitely recommend her in the future.

Mark I am thoroughly impressed with the agent that assisted me. Megan Head was terrific. She lowered my insurance premium by more than half with better coverage. However I think the service she gave beat price. Very friendly and professional. I am glad I made the call to them. Thank you once again Megan!

Allexa Rodriguez Ruiz Shelby did a fantastic job with providing me with the best customer service! Gave me a great deal for full coverage. She went above and beyond truly for the best deals and answered every question I had.

Charles A. Blaylock Jackie went above and beyond to help me understand what needed to be done with my claim. Definitely will stay with Progressive from now on.

Charlotte Jeter Michelle and Marcy are awesome!! When I call , they always make me feel like I am top priority. They give you the feeling that your concerns are theirs, always striving to please!! I appreciate them so much!!!

Xiomara Carrasco I was so happy with the outcome of my insurance. Thanks to Rosalia Navarrete who helped me and guide me to have the best insurance! First time getting insurance and I had the best experience! It was fast to get it done, and she helped me thru everything. Thanks again Rosalia Navarrete and team for the best! I recommend 10/10

Bill Spratt If moving here or reshopping your renewal.. Give them a shot! I was impressed.. Several agencies I contacted didnt even respond with quotes, some didnt even call back! Lucy @ Voorhes knew her stuff and the ins and outs of our particulars.

STK After losing a parent, I had to file a claim. My claims rep was Robbin Y, and she was amazing. The company actually reached out to me and sent me everything I needed with detailed instructions. I mailed my paperwork in, and called to see if it was received. My rep answered on the first call, confirmed receipt and stated my claim was submitted for payment without delay. I am very pleased with the process and speed of service.

Marlon Jaimes Mason was very professional and patient while helping me choose my auto insurance. He made sure I understood my policy and didn’t pressure me into anything. Great customer service.