Tim Money Financial Services - Lubbock (TX)

Colby Moore I recently purchased a Ford F-350 King Ranch from Hoffpauir Ford, and I couldnt be more thrilled with my experience! A huge shoutout to Andy Rogers, who made the buying process smooth and enjoyable. From the moment I walked in, Andy was attentive, knowledgeable, and genuinely cared about helping me find the perfect truck to suit my needs. He took the time to answer all of my questions and walked me through every step of the process, making sure I felt comfortable and informed. The entire team at Hoffpauir Ford was friendly and professional, creating a welcoming environment that made my decision so much easier. If youre in the market for a new truck, I highly recommend visiting Hoffpauir Ford and asking for Andy Rogers. Thank you for an exceptional buying experience—I love my new F-350 King Ranch!

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

cody shipley 2 stars because they dont have hours of operation posted on their website nor do they state them on their recording.