1 /5 Monica Harris: This insurance company customer service is horrible. No one ever answers the phone. Once I called this agency at 11:00am during a week day and no one answered the phone. I had to call the insurance carrier and she sent them a message to call me. When I finally got someone on the phone the staff could not inform on my policy and told me that i had to call the insurance carrier. On top of that wrong information, she got an attitude and hung up in my face. I called back and talked to the owner. He was nice and was able to inform me about my policy. Now that I have cancelled my policy its been over 2 weeks and I still have not received my refund check. Again, Im calling and no one is answering or returning my call. I have been a customer since 2015 and will not recommend this insurance company to anyone.