A1 Advanced Auto Insurance - Richmond
Martin GutiĆ©rrez This insurance agency has been excellent in helping me with my policy changes. They always take the time to ensure Iām getting the best deal.
1 /5 adam hulsey: Most definitely the worst experience Ive ever had when it comes to purchasing insurance. Communication is pretty much non existent until you threaten to cancel. Justin as the agent seems to always pawn you off of another person in the office, as hes always too busy to help. I cant believe I lasted 3 years with him as my agent. I was referred to him by a friend, and the absolute lack of customer service is concerning for not only the customer, but for Farm Bureau as a company. Do yourself a huge favor, call anyone, a neighbor, a different farm bureau agent, or even call the General. Nothing can be worse than the experience I had. I will continue to voice my complaints on up the chain of command with Farm Bureau as this does nothing but make the entire company look bad. He literally said he doesnt make much money on me, so he felt it easier just for me to go somewhere else. Lol. I most certainly did. 5k a year with home and auto. Well Im sure with his attitude towards customers, the insurance business and Farm Bureau as a whole, that it wont take long for a few others to move along just as I just did. Its pretty incredible that people will take your money all day long. But when you have a problem, and voice your concerns, and frustration, then you, the customer become the problem? I actually find it quite comical. Im always one to leave a great review when deserved, and rarely leave a bad one, even if it was a bad experience. But this one was too much. Do not waste your time even calling for a quote. Office staff can be rude as well, but doesnt surprise me at all with him as their leader.
