Sun Loan Company - Port Lavaca (TX)

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Karla House Trying to build your credit? Maybe needing extra help? Sun Loan Company has helped me achieve that! Amber is very courteous and goes above to help secure a loan! Amber will keep in touch so the communication line stays open in case you need to reach out for any reason...

Donna Grayson Friendly hometown bank. Very professional and comfortable at the same time.

Darby Walker Best insurance rep/agent I’ve ever worked with. She handles my business insurance. She will be out of the office and still manage to have my needs met and exceeded. She’ll reach out to you when your policy is close to renewal and see if there’s anything that needs changed or addressed. I’d give her 10 stars, if they’d let me.

Brian Schmitz She was refered to me by a friend of mine that owns his own business and said she is the one to go to for my tax preperations. I usually try and go in the gray.... far gray.... and when I was having my intial consultation with her just put me straight... basically not to be stupid with my taxes... She did it and honestly having her signature on it made feel 100% confident with them. I highly recommend her to anyone and I do !