Raymond James & Associates - Temple (TX)

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Valerie Alfaro Indira was friendly and polite very helpful my credit score isnt great but they worked with me finding a place to work with you is difficult when you dont have good credit

Christie Freeman Such a great school. Very clean. Nice and friendly staff members

Les Rutherford I know that none of us like change and I will be the first to tell you that I miss the good ol days of Citizens Bank. But, having said that, I want to take a moment to offer up some appreciation to Ashley, Veronica and the gang at the Happy Bank in Post. They have issues that are imposed on them from executives who sit in offices or spend way to much time on the golf course but as for me they have always done everything they possibly could, within those sometimes ridiculous guidelines, to make me glad I have remained a Citizens Bank, aka Centennial Bank, aka Happy State Bank customer

Dominique Clemons Since we purchased our home last July with Joan weve been waiting to refinance. I only wanted to work with her again! She goes above and beyond. Always answers my texts and phone calls promptly. She wishes us well on Holidays! She is so informative and a pleasure to work with. Thank you again Joan !

Hector Delafuente Im new but working on building my credit n business n thought of yall cuz its my hometown Lamesa Tx

Lynda Griego Nice people! Efficient, friendly, take their time to do a great job even when they are super busy. Destiny is a sweetie.