Stroud Financial LLC - Texarkana (TX)

Cassandra Campos Bri & Sylvia were so nice and welcoming. They each made the whole process super easy and quick!

Nick Sellar Tom is highly professional and dedicated in providing 1st class financial advice. I would recommend anyone to employ Toms services

Ridge Dutkin Max Ruthart has been a fantastic advisor to work with. I am deeply satisfied with my experience here.

Delcy Castro Excelente customer service!!!! I went to this branch for the first time today it felt like home. Jesse went beyond expectations. When I walked in Jesse asked how he can help me, but I didn’t have my card on. Since I was using crutches he went grab a chair for me to seat , and placed the chair near the counter so the teller can assist me when my turn comes. In top of that Jesse informed the customers i line, and coworker about the situation. The teller also provided excellent customer service (thank you so much) she asked me multiple times if I need anything else, but I forgot her name. Thanks Jesse I was holding my tears, your actions were very quickly. You’re very compassionate person I hope BOA value your work and passion of helping others. I do appreciate you. Blessings.

Kaitlyn Lightburn My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

Suzanne Russell Working with Kris has been a joy. She truly cares about our future, and continues to amaze us with her knowledge.