Standard Casualty Company - New Braunfels (TX)

5 /5 Hells Belle: I’ve been with Standard for many years. They’ve always been good to me. They’re honest, upfront & easy to deal with. I’ve been emailing with CSR Natalie Medina about documenting my new roof and getting it on my policy. She’s been great even though the process took longer than it should’ve (on my end, not theirs).

5 /5 Gary Springer: Natalie Medina provided great customer service. She answered all my questions and help me provide them the needed pictures they needed to change my policy.

1 /5 J D: Where do I start? The application was not only confusing once written out, but when asking for additional clarification my partner was met with smart talk some distance away from the phone (yes, we can still hear you on the other line). Not to forget laughter when we stated we didn’t want our numbers rounded up just in case (which, by the way, came from upper management). Looking for home insurance is already a stressful process as is. If the client is confused and has several questions, why reprimand them for trying to understand? Why push a sale when they say it’s not a good time to talk? Some of the people here are only looking to make some commission, they can care less if what you’re getting is what you actually wanted for your home. A supervisor even stated she wasn’t sure why the application was listed the way it was, acknowledging how misleading the deductibles could be. How shady. I will never recommend any of my peers or clients to file with this company. Their poor work ethic as well as inability to value their customers’ needs has shown me enough.

5 /5 NANCY MERREL: I wanted to say how much I appreciated Rhonda P. spending the time with me on my insurance quote renewal for my manufactured home. I had a lot of questions and she was really patient with me and extremely helpful in answering my questions. She did not rush me and really spent the time with me that I needed. It was a pleasure to work with Rhonda P.

5 /5 Sharon Marsh: I talked to Kimberly Scott, CSR, to pay for my Homeowners Policy. After I paid my bill I asked if i needed to mail any forms? She said there was one with 9 questions on it and said I could fax or email it if I wanted too. She was helpful in every way possible. I have already received a receipt for the form I emailed. This is what I call excellent customer service.