South Texas Insurance Services - McAllen (TX)

Angelina Farmer Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

Sheli Hinton They insure our home, vehicles and business and we are extremely happy. Great family owned business.

Joseph Madden Great agency. Really helped me understand what I need and how they could help me. Took the time to explain everything until I understood it.

Travis Gasper I’ve had a fantastic experience working with Evie Wise and Wise Insurance Group. Evie helped me find the right professional coverage for my business, and she was also wonderfully helpful and attentive with my mom when she moved to Texas. Highly recommend for anyone looking for personal or business insurance!

Terry Jensen We are new to Texas. Josh was extremely knowledgeable and professional in helping us set up our auto plans and homeowners insurance and explain the difference in Texas requirements vs Colorados. He was also a great help in advising us on getting Texas driver licenses and license plates for our cars.

Kevin Southern Polite, courteous and prompt to respond. Always there to assist when needed.

Nena Acuna I don’t usually leave reviews but I was satisfied with the customer service. I want to thank Nereyda for providing me with excellent customer service and helping me out through all the process and explaining into detail everything. She guided me through the process and of course advised me what insurance was better for me based on what I was looking for. I 100% recommend her you won’t be disappointed!