RockLake Insurance Group, Inc. - Harlingen (TX)

Adriana Galvan I had a wonderful experience working with Sophia Villegas ,She was absolutely amazing—friendly, patient, and incredibly knowledgeable about insurance. She took the time to explain everything clearly, answered all my questions with confidence, and made what could have been a stressful process feel easy and manageable. Her professionalism and attention to detail were truly impressive. I felt well-informed and supported every step of the way. I highly recommend Sophia to anyone looking for expert guidance in insurance. Go check her out! She is the definition of outstanding customer service! Which I have not had in a while! You won’t regret it!

Craig Kitchens Wanda is amazing. She is kind, hardworking and fun to talk with. I hope she gets a raise soon for helping us find a carrier who insured our new home.

Erik Santos Dayana was so kind and helpful, Great customer service! she was able to help me get Insurance. I recommend her to anyone who is need of car insurance! Thank you Dayana!

Jon B Working with Raquel was a great experience! She was patient, clear, and took the time to walk me through everything without any pressure. Not only did I feel informed and supported throughout the sign-up process, but I also left with a solid understanding of the coverages I chose and why they made sense for me. As cliché as it might sound, it really is refreshing to work with a local, family-owned business that genuinely cares about customer service. I truly appreciate the support and would absolutely recommend them.

Randy Matz Made promises and not only failed to deliver them but inexplicably failed to return any of my attempts to contact him. He put me in a position where I needed him and then left me high and dry. I still dont know what happened..unfortunately I cannot recommend.

Sara Basaldua Amanda was so helpful when I called. She is professional, efficient, and friendly. Amanda went above and beyond by asking about my overall needs. It was all completed in a matter of a few minutes. Thank you!

Jimeka Allen La Familia Insurance have great affordable rates and the customer service is awesome. Thelma was very pleasant to work with and extremely helpful. 10/10 would recommend.

Shannon Avila Customer service experience is great, Lizbeth has made it very easy setting my insurance. Every time I need anything I contact her and she’s always available and happy to assist. I would totally recommend Lizbeth and her team to anyone in need of an insurance. If I could I would rate them ten stars for how much they’ve assisted me when in need.

Katrina Myers Last Dec. I moved from Austin down to the Texas coast. I have been with one insurance company since I had my first car, but they could not compare to Texas Coast Insurance Agency. I called other local insurance companies as well. TCIA was the quickest to respond (immediately they started working on numerous quotes for me, including home owners, flood, wind & camper policies). I received quotes the next morning. I am 100% satisfied with Texas Coast Insurance Agency. Not only are they prompt, but also friendly as well as professional.