John Doe Our experience with Gary Cook and his staff has been exceptional. The staff is always helpful and attentive, and they work tirelessly to get everything processed accurately and on time. I cant recommend them enough.
Cecilia Villa Excellent customer service!! Sylvia is amazing! She really goes out of her way to help customers, and she is so positive and willing to answer any questions you may have. Great place! Definately ask for Sylvia!!!
Rebekah Herzberg The app hardly ever works. I am always having to close in and out of it. The customer service here isnt too terrible but they seem to neglect to tell you important information. I had to wait an entire year to get my tax return from 2022 because they fail to tell you that for direct deposit there is a completely different number. Now I am having to do the same exact thing because I put what was exactly in my account and routing information in the app. If you guys are going to have a different number for direct deposit then why not include it under account details in the app? I had issues getting my work checks too because of this. When I go in to speak to people about this and finding out why my checks and tax returns were rejected that not once told me that I had to use a different number that was never provided. I had to call the 800 number to be given this number and information when I shouldnt have to do that. The people inside the bank should have given this number. This created so much emotional stress for me. Hope you guys fix this problem.
Carlos Castaneda Niko was very clear and concise on explaining the financial plan. All my questions were answered that I had and felt very comfortable with the plan that was pit in place for my retirement
Steven Scott Chad Rainey is the consummate professional. I have trusted his expertise, wisdom and integrity for many years and continue trust him with the financial future of my family.
