RBFCU - Round Rock - Round Rock (TX)

5 /5 Crissy: The stars are for a teller who was caring, kind, professional, and loving. He was a black male with glasses. I think his name is Ryan. I wish all tellers at any branch were like you. Most of the tellers including the other ones at this location are just hateful and bitter. Thank you Ryan for rising above and being a great role model

1 /5 Jennifer Rose: I should’ve read the reviews before going to this location. Terrible customer service and support. Teller Number 767 obviously hates her job or life. Please find her a new position or some training. She was unapologetic, rude and cold. Needless to say, I withdrew all my money and will not do business with them any longer. Sad since I’ve been a member for many, many years. They just do not care about people anymore! It’s all about fees and transactions. Thank God there’s so many other good creditable credit unions here!

1 /5 Anthony Moreno: Absolutely terrible service. I spoke with supervisor/manager Samantha and a clerk named Denise and they were of no help. I ordered a new card and never received it after calling them for weeks for an update today they tried to charge me $35 for a new card because they sent it to the wrong address. They Never updated my address. (I updated my address with them three times now).

1 /5 Chance Bradford: I have had so many problems dealing with RBFCU for my vehicle loans. The process was long, and they made multiple mistakes. Then when I went to sell my truck they had my car titled in the wrong name, and they admitted fault but it caused a huge problem for me when I was selling my car. After moving to another bank I realized how bad the service actually was. Try out the other local credit unions if youre looking for good service that you can count on.

5 /5 Adoslyn barnard: Sarah was extremely helpful, she helped me get a savings account and informed me. Being young with no parents to guide you has been rough, but with wonderful people like Sarah to help it becomes easier. This girl deserves a raise and much more, thank you.