Quenans Jewelers - Georgetown (TX)

Ernesto Cervantez To whom it may concerned I’m writing to share a disappointing experience I had while picking up a bracelet I had purchased at your store. When I arrived, I was assisted by a staff member named Melanie, whose demeanor made me feel unwelcome and uncomfortable. She commented, “Next time you can go to the other section to pick up,” and rolled her eyes, which felt dismissive. When I mentioned I was told to pick up the bracelet around 5 p.m., she replied, “That can’t be — we have bracelets ready around 4 or 6,” then walked off to look for the item. The tone and attitude made me feel like I was an inconvenience rather than a valued customer. I understand everyone has off days, but when customers are spending $100 or more, we expect at least a basic level of courtesy and professionalism. I left the store feeling uneasy about my purchase — not because of the product, but because of how I was treated. I hope this feedback is taken constructively. I’m sharing this in the hope that other customers will have a more positive experience in the future. Please speak with Melanie about maintaining a respectful and welcoming attitude with customers. Thank you for your time, Ernesto

Mark Fersch There are not enough positive things one could say about Suzanne and the whole team at Houston Inter-Continental Jewelers. Our experience of selecting a magnificent diamond, designing an incredible ring from scratch, and eventually getting engaged with a spectacular piece of art was nothing short of incredible. From the start, Suzanne helped us feel as comfortable as possible with the process of selecting a stone. She helped source a beautiful diamond and involved us in the process of ensuring its quality. Moving to the design portion, we had a rough sketch with some additional thoughts on which to build a design. Using our suggestions, Suzanne was able to quickly synthesize a CAD rendition of just what we described and then worked graciously with us to finely tune the design to make it exactly what we were looking for. From there, she and her team helped to create a magnificent ring which helped make for a most memorable engagement day. Truthfully, we couldn’t recommend Suzanne and Houston Inter-Continental Jewelers enough and couldn’t imagine the process without her. Whether you’re looking for the perfect engagement ring, wedding rings, or just that perfect piece of jewelry, you’re in skilled hands. We’ve already recommended her to several close friends and family members for their engagement celebrations and will continue to do so for years to come. We are so grateful for her help and know youll be working with people who really do share the joy of each special moment they help create!

JUAN CARLOS Martorell Variety and good price

J Finch Joy has some of the most beautiful and creative pieces of jewelry that are so versatile they can be everyday wear, business dress or formal wear. I get so many compliments on her jewelry pieces and they dont bother my super sensitive skin. Her affordable jewelry will not break the bank and I have given her rings and earrings as gifts to many over the years and they are loved by my friends.

Nicolas Bennett Always willing to help, great people who will find a way to take care of ya

Lee Nell Shea stepped in and assisted us finding shoes & ordered them for us since the store didnt have the sizes we needed. Thanks Shea for providing QUALITY customer service in a a timely manner! was very much appreciated!!

sujata thapa magar Bought a diamond ring and it was very pleasant experience. BEST CUSTOMER SERVICE and variety of great products. They matched the store price with online pricing as well. Highly recommended.