PANDORA Jewelry - Sugar Land (TX)

1 /5 Sharon Kunkel: Worst customer service ever. Not efficient. Completely ignored. In there long enough for my son to throw a major tantrum while I stood patiently. By the conversation I overheard, it was like they were trying to be slow. If I didnt need the cleaning bad Id have left to never return. Sadly other countries have better service at Pandora than this location. Could have coached this lady on about 10 ways she couldve been more efficient and offered superb service.

5 /5 Kasey Ly: Hey there! Youve got to check out the amazing Pandora store, its seriously something else. Theyve got a huge selection of top-notch jewelry from all the big brands, with designs that are so trendy and craftsmanship thats out of this world. My sister and I cant get enough of this place, every time we come here were blown away by the stunning pieces they have. And let me tell you, the customer service provided by Meriza, the sales rep, is absolutely exceptional. Today, I went in to return something but ended up treating myself to even more beautiful jewelry. Trust me, I have zero regrets. The new PEARL collection is like a dream, its so elegant and perfectly captures the essence of femininity. Its guaranteed to leave you completely enchanted.

1 /5 Mejia Johnny “AelosDehThird”: I came into the store trying to get my Captain America charm replaced because it was getting a crack on the connector, what seems to be the store manager with yellow dreads was very persistent that the crack was part of the charm, even got her coworker to say the same thing until I told her to show me a new charm and when I proved her wrong she basically threw the charm to me to shut me up. Worst customer service like if I don’t buy pandora products

5 /5 N. N: Amazing service and support to get our team some gifts. Bee the asst. manager was so helpful!!!!!

1 /5 momo: I am a first time customer that came into the store to make a gift purchase for an upcoming occasion. The sales lead Lesly was super helpful with getting the item I needed. When it came down to purchasing the charm, the amount she provided was $20 over. I asked her why the total was higher when the charm itself is only $78 pre-tax. Sales tax is only 8.25%. She provided a nondescript explanation regarding warranty and cleaning. I told her my intent was to only purchase a charm, not a Pandora Care fee. The fee is considered optional, but she did not disclose this and placed the charge on the receipt instead. I demanded she refund the amount. Lesly provided no apology and made money contact when I pointed this out. This is considered a deceptive sales practice when you tack on fees without informing customers after they have already purchased. This is not a trustworthy sales lead. I encourage anyone who has experienced this to file a complaint with the FTC and the Attorney General. Businesses should not allow their employees to continue this type of unethical behavior. Had this not been a gift for a specific occasion, I would have opted to go elsewhere. I would not recommend this location. If the store manager puts their trust in this specific individual to make them a sales lead, they should revisit their business choice. No one should condone this type of practice.