Oscar Arrieta: Allstate Insurance - El Paso (TX)

1 /5 Joe Diaz: Had both car and home insurance with this agency. Vehicle insurance is over priced even if you have home insurance with them, they claim that prices are always increasing in Texas. Needless to say I cancelled the auto and found cheaper price somewhere else with same coverage. Now I cancelled my home and found a better deal again same coverage. The worst part of this is that we had a really bad situation with an adjuster on a claim that we never filed. We called asking for guidance and their claims department filed a claim without our authorization and it affected our premiums not to mention trying to find insurance coverage somewhere else. Asked to talk to Oscar Arrieta, of course he never called, I guess he’s too busy sponsoring big businesses with the money he makes from us customers. Do yourselves a favor and don’t give Oscar Arrieta your business, there are other agencies that do care about your insurance needs.

1 /5 Jaime Loera: A one star review is being overly generous for the customer service Oscar Arrieta provides his clients, especially clients who have faithfully paid him their monthly statements for decades. If you’re looking for an “insurance” agent who will gladly accept your premium payments every month and then go out of his way to make sure you don’t get a dime when you file a claim, Oscar is the man for the job.

1 /5 Chuco Chica: My father has been with Allstate for over 40 years and has never encountered an issue until Oscar Arrieta came along. Ron Montgomery was a stellar agent who actually worked for his clients. I have read other reviews and experienced the same; when calling their number the agency is never open, leaving a voicemail is futile, and the most disturbing thing is my father never authorized anyone to make Oscar his new agent. Shady. What I find ironic is they will happily take client’s money without following through with their obligations. Check out how Oscar and his family enjoy that money on their social media accounts. Shame on them for providing the most subpar customer service, ever. An upstanding agent is readily available, gets back to their clients in a timely manner, builds relationships with Allstate clients, helps resolve any issues/guides them to someone who can help, and is honest and trustworthy. In other words, they treat people how they would like to be treated. If you know anyone who is elderly and is their client, make sure you check for any changes with their premium. They don’t care about the elderly nor anyone else. Also, if you’re not happy, exercise your option of choosing another agent. Make no mistake, I am not badmouthing anyone, I am simply illustrating what they have and haven’t done to give themselves such a bad reputation. Basura.

2 /5 Gloria Marrufo: I have called Oscar Arrietas office to change my banking info for the automatic payments five times without success. Ive sent 2 emails requesting a call back and have not received anything from his office. I cant imagine what I would have to do to reach Mr Arrieta had I needed help with a claim. I never had any issues when Ron Montgomery was the agent. Ive been with Allstate for decades and am very happy with the coverage and assistance Ive received in the past. Looks like Im changing agents.

1 /5 America Mensing: The customer service is awful. I had the representative call me 3 times wanting to add my grandfather onto my policy, because my address is with him. I told them all 3 times that he does not drive my car and that he has his own policy elsewhere. After the third time I was able to get the information they “needed,” and a day or two later i noticed that they still added him on! I called and told the representative I wanted to cancel, and she said it would be a whole thing of either me going to their location or they send me a note i signed through my email. On the phone she was very rude and claimed she could not hear me. She called me back and said she’d email me the paper, as i was out of town, and even confirmed my email. I never received that email and has to go up and call the company’s customer service line and they canceled my policy in no more than 10 minutes and I didn’t even have to sign anything! Truly the worst customer service I’ve ever received here.