5 /5 Stephanie H.: I cannot say enough about the outstanding experience I had with my NCU Lending Specialist, Jessica Medina-Rodriguez. From start to finish, Jessica demonstrated remarkable patience, kindness, and professionalism. Having worked in customer service myself, I know truly great service when I see it, and Jessica delivered above and beyond.
She treated my loan as if it were her own, providing clear guidance, thoughtful advice, and consistent support throughout the process. Thanks to her diligence and dedication, I applied for my loan on Thursday, 9/4, and the process was completed on Friday, 9/5. Jessica made this an incredibly smooth and stress-free process.
@NCU Leadership — Jessica is a tremendous asset to your team. Her commitment to excellence and genuine care for your members deserves recognition. NCU is fortunate to have her representing the brand with such integrity and heart.