Nationwide Insurance: John Clark Agency, Home insurance, Auto Insurance - Denton (TX)

Ruston Raybon Ive been with Farm Bureau since I started driving over 20 years ago. In all that time all of the agents and people with Farm Bureau have been kind and accommodating every time Ive needed to speak to them. My issue is that as kind and nice as the agents are they are (in my experience) often terrible at getting anything done. For instance I submitted a receipt from a locksmith for getting my car unlocked. My agent, Mike Johnson, said hed get it taken care of. I just got reimbursed... 3 months later. That was after a dozen follow up phone calls, emails, and voice mails with mike and very little return communication. When I worked with Mike to get my home insurance adjusted it literally took 5 months... it should have taken a couple weeks, but he just wouldnt follow through with anything. I had dozens of calls, voicemails, and emails trying to get him to take care of me. Ive had similar experiences with other agents. Theyre nice, they say the right things... but nothing gets done unless you call them every week for 3 months.

Francisco Montalvo Irma did a fantastic job with making me feel comfortable with my decision to change. I appreciate the fact she is quick to respond to any questions or concerns I had.

Maria Flores Outstanding service every time! No matter who answers the phone, the staff goes above and beyond to ensure you’re fully covered and understand your policy. No incentive for this review, just truly grateful for a team that cares and delivers peace of mind. Give them a call, you won’t regret it!

Denise Hoyle Amanda was fantastic in helping our company get set up with insurance! I highly recommend her!!

Aaron Theanswer Ask for Liz!!! She was very professional and took the time to explain my policy to me multiple times until she knew I understood it. Easily the best customer service Iv had dealing with auto insurance.

EYSELATARY Very satisfied! I am extremely impressed with the knowledge and friendliness of the staff. Not only did they save me a rate on auto insurance, they were also able to provide my renters insurance, & because I got both I was provided with a discount. The efficiency & promptness of the service I was provided more than accommodated my needs. I look forward to purchasing a life policy with them as well. Lastly I love supporting local businesses & this by far one of the best around. It’s a breath of fresh air to experience such great customer service in this area.