Merrill Lynch Wealth Management - Amarillo (TX)

eric fisher We were pre approved by 2 other banks and used this one which had the highest interest rate cause the recast option was desirable for our situation. We had to constantly email the same same documents several times, 4 or 5 out of approximately 25 of which were our fault and not the correct documents. This became increasingly annoying as our loan officer and her team decided to start working on our loan about week out from closing, we went a month not hearing from anyone. We asked at least 3 times about buying our points down and received no help except for the fact that the day we signed on the dotted line we seen that somehow we had already bought the points down from 8.1% to 7.35% with $5,300. If it had not been for the fact that we were ready to move and the fact that there were 2 other families waiting for this to go through to make their next home purchases happen, we would have went our previous bank. Our loan officer was not only unfamiliar with our loan when they did decide to work on it but she insisted that I had not disclosed all information needed for this loan. We filled out the review after closing that they asked for with no reply.

Jera Delapaz The personnel at Southside Bank in Cleburne is one of the best I have ever encountered. They are always very helpful and friendly, from the manager to the tellers. Any questions or concerns that I might have I know that they will always have an answer for me. The place is always clean and organized. Great job Southside Bank of cleburne.

Diandra Bonin Super nice and fast process. They were able to help me out in a very tight situation. 10/10 recommend.

Aurora Snow Jolette let me tell you something she’s the best. Let me tell you. It was Rough day I came in late. She took care of me. Colette let me tell you.