Merchant Club of America (Merchant Services) - Allen (TX)

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Rose Ferguson I have thoroughly enjoyed working with Elizabeth!! I love the way she breaks down all aspects of my finances to tailor to my specific needs. She is able to visualize and see things through others eyes and is genuine, understanding and caring. I feel so blessed to have the opportunity to work with her and have the utmost confidence and trust that she has my best interest at heart!

CJ Shaw If you need a financial advisor, look no further than David Maxwell. His knowledge of financial planning goes above & beyond everything you’ve been looking to find. When talking with David you can expect him to be honest and straightforward, and he will treat you like family. David is very personable, and he has a genuine interest in your life, your family, and your goals. I definitely give David a 5 Star Rating! ⭐️⭐️⭐️⭐️⭐️

Jennifer Ost We have had our small business at this location for a couple years and they are just the kindest, most helpful people! I do drive thru deposit most every Tues and they are always fast, friendly and give my puppy a treat! Yesterday I was having problems with their online banking and the nicest girl helped me and kept calling me back to let me know how much longer it might be till it was up and running. She was the best. I cant say enough about this small town bank location! Thank you for restoring my faith in customer service and humanity!