Maria Bello: Allstate Insurance - Pearland (TX)

1 /5 Julia V: DO NOT RECOMMEND THIS GROUP! Terrible customer service. The staff is not well prepared nor fully trained before they are handling customers. Instead of being helpful, Ms. Racheal Harkless interrupted me a couple of times and was not understanding of my situation at all after they allowed someone to be added onto my policy without my consent. After explaining a couple of times that I didn’t know who the individual was, no refund was given. Not only that, during a back and forth exchange of emails, Ms. Harkless decided she wanted to CAPITALIZE her email response to me when I just wanted to clarify a few things since I decided to cancel my policy with this terrible group. After nothing was solved, Carolyn Brizuela jumped in and provided no assistance as well. Instead of holding Ms. Harkless accountable for her actions, she wanted to provide excuses stating that the capitalized email was from a copy and paste template even though there were misspelled words. There has to be better protocol in place to handle paying customers. Take your business elsewhere because they don’t care about you here.

1 /5 Bethany Coronel: Terrible customer service. When you’re looking for a policy they are so friendly, but when it comes to asking a question about a claim situation they have horrible service. Not Maria Bello, nor all state answers your questions. The employees have horrible customer service. After them already gaining profit from us as their customers, they still have the audacity to hang up the phone and leave with unanswered questions. Horrible service PLEASE TAKE YOUR BUSINESS ELSE WHERE, WHERE YOU WILL GET TREATED RIGHT AND ACTUALLY BE HELPED. As soon as policy expires I will look for another company.

1 /5 Holly Wynkoop: After canceling my policy I was put into collections. Mind you, I had a credit card on file with them up until the time I cancelled. Why didn’t they charge my card? Why didn’t they call? So after being with Allstate for over 30 years this is how they treat people.

5 /5 Teresa Reesman: My husband and signed up with Maria Bellos company an its bee been very eye opening having been wirh Goosehead for years i got used to the non communication, lack of customer touch not receiving any insurance cards/paperwork then when I finally switched to Maria Bello Allstate I was elated to find customer service TOP notch! Actually receiving cards and policIES, sweet Phone calls letting us know about changes and renewals the accommodating voices on the other end of the phone helping wirh all our questions. Im never switching ever!

5 /5 David Stellman: I have not yet had to make a claim, but, so far, I am pleased with the service Ive received from Maria Bellos staff. Whenever I have to update my insurance, they are extremely nice and easy to work with.