1 /5 Barb Larson: I cant leave less than one star, so be it. Horrid, horrid service. Horrible office staff. I had a 30 year, yes, policy, and I got nothing but shade. My customer loyalty meant nothing. Steer away.
Edit: I left this review a week earlier, I found out yesterday they cancelled my policy. I have been a loyal and good customer of Allstate for over 35 years I signed up in 1989 and have kept that policy thru marriages, home ownership, and multiple vehicles. I loved my agent and his office staff so much that I moved hundreds of miles away but kept my policy with that office.
My agent retired, and Mr Karimi seems to have inherited my policy. I fell behind on my payment for the first time in all that time, and called to explain it. I got a letter in the mail that said my policy would be cancelled on the 27th. I got a call from Mr Karimi, who confirmed that the cancellation would be the 27th. I called a few days later, and was told they cancelled my policy the week before, without notice, and lying to me about the actual date. As I write this, the letter I received tells me I still have another 7 days, since it is the 20th.
Do not trust this office, or its staff. No one from my old office was taken on, and Ive spoken to at least 3 different new staff, and each of them lied to me about policy and dates.
