Leavitt Group Texas Select - Sugar Land (TX)

5 /5 Paola and Danny Sanchez: I was pretty overwhelmed when I first called in, but Karen Dollahon made the whole insurance process smooth and stress-free. She’s incredibly knowledgeable, patient, and took the time to explain everything in detail so I felt confident in my choices. You can tell she truly cares about her clients and goes above and beyond to make sure youre taken care of. I highly recommend her!

5 /5 Lorena Fawcett: Excellent service provided by Ms. Debbie Godbee. She was very knowledgeable, friendly, and caring. She answered my questions in a timely manner and offered options according to what I was looking for and needed.

1 /5 Chal Call: My mother will never use this companies service again ! Karen Lederer was very unprofessional, and rude. After my father passed my mother had to take over the account, but did not receive the same customer service experience. I highly suggest pulling some of her calls to see how she handles/talks to her customers!!! I am so disappointed on how Karen treated my mother being she is a senior and did not need the extra stressors! Karen Lederer sometimes we get comfortable in our positions and can be curt at times just no longer care, if possible take updated customer service courses or training on how you handle different cultures different age groups and overall how to provider excellent customer service. This company is tight knit in the office, so I did report the incidents more than one to Missy Thomas, Personal Insurance Manager, to which went unresolved and brushed off, to which my mom was forced to switch insurance companies after my dad/mother been with this company for years! I also left a voicemail with Dan Noltensmeyer, but never received a call back or any communication.

5 /5 Sue Rose: It is clear that Desiree cares about each customer and their needs. She is genuinely interested in offering the best product available while at the same time providing the pros/cons of each policy in a way that makes sense. She is more concerned about customer satisfaction than with “pushing for the sale”. Desiree follows up and provides answers in a timely fashion. She is knowledgeable, competent and insightful.

5 /5 Water Lily 7: Re: Homeowners and Flood Insurance Im sharing my experience with the Levitt Group Texas Select, specifically with Desiree Bratton. Desiree has helped me now for several years. Desiree has always been very helpful, her experience in her field gives me confidence in her ability to do the research and advise me. She explains everything to me and has made herself available should I have additional questions or issues. It is my hope that the Levitt Group appreciates and acknowledges what a great asset they have in Desiree. Thank you Desiree for always speaking to me with kindness, patience and understanding. Sincerely, Patricia Lowrey