Kerr County Federal CU - Kerrville (TX)

1 /5 lang William “Will”: Bank downtown might be the worst branch out of all of them: lady interrupts me on the phone call when explaining the issue we are having. - Very Very rude customer service at this branch specifically.

1 /5 Jonathan Traylor: I have had numerous issues with this Credit Union (I’m a member of multiple banks including other credit unions) Their security regarding debit card fraud is terrible, I’ve had around 3 debit cards since banking there, they will turn your debit card purchase ability off with no notice because they suspect fraud and I’ve been stuck all weekend with no money or ability to pay for anything. They also repoed my car after I paid 2 payments and still no one to contact over the weekend. Customer service is pathetic and unprofessional and honestly don’t care about customer service because they have plenty of members so you don’t really matter! Do yourself a favor and go to RBFCU or somewhere where you will be appreciated!

5 /5 jim saumby: I live in South Florida, but I stay with Kerr County CU. I owned my own business for 23 years. Customer service is exceedingly important to me. In truth, I demand it. Customer service in our country has depleted to that of a third world country. Kerr County CU has gone out of their way to take care of me, and I am truly grateful.

1 /5 DJ: Very shady bank. Bank elsewhere. Terrible, We have been banking with this company for about 7 years now. Within the past 2 years they have sold out and had several "secret" policy changes that they dont notify the customer about. They continually rotate job positions within the bank so no one is held liable for anything. Their excuse is "Im sorry you feel that way" or "They are new to this position, and whoever worked with you before-hand no longer works in said position." Ask for copies of everything you sign, or random paperwork will go "missing,". They will charge you for overdraft fees like crazy, even if you have a lot of money or very little in your account. Even if you sign paperwork to turn the overdraft off, they will somehow pull up a paper from 3+ years back with a random date that says you signed it, and they have no records of you signing one to turn it off. They will pull from random savings and or checking without even notifying you. They will lock your card over " fraudulent " activity that their third party users think would be fraudulent (apparently whataburger is suspicious activity) and not notify you that your account is locked, but still charge you multiple times for overdraft fees on any locked card. Dont even think about financing a vehicle through them. They have extreme high interest rates that you will be putting most of your money towards before paying off the initial loan. Make sure you have your insurance company notify them, otherwise they will just assume you dont have vehicle insurance and tax on fees. If you drive by the bank by the veterans hospital, see how many vehicles they repo a month, there will be tons and new ones every month. Whenever they built that back lot for repossessed vehicles, thats when this company changed. This bank is very corrupt, greedy, and out to screw the customer. It does not represent the Kerr County area. They should definitely do a name change. We are banking elsewhere now. If you are still banking here be diligent in looking at your account every day. There will be changes that you werent expecting, I guarantee it.