1 /5 Joseph Polino: This Branch is foefully understaffed. Customer service is spotty at best. At times, tellers handle both teller window transactions and drive up transactions. Calls are not returned. I recently called and asked to speak to Michelle, and told the person answering the main number that I was "returning her call." The person aswereing the main number transferred me to a voicemail. It was a generic voicemail stating that the staff member I was trying to reach was unavailable and to leave a message. As I had asked to speak to Michelle, I assumed this was her voicemail. My voicemail was brief, telling Michelle I was returning her call. I was assured she would get the message. After not hearing back from her for weeks, I visited the Branch and explained my problem to the front entrance desk staff member. At that point Michelle walked over to me, as it appeared she had overheard some of my conversation with the other staff member. I told her that I had been trying to return her call, to no avail, but had left her a voicemail. Her response was, "I dont have a voicemail." My response was, "Well, somebody thinks you do." I finally set up an appointment with her for 7/9/24. However, due to a personal emergency I had to cancel my appointment. Of course the person aswering the main number told me she was unavailable to speak to me. I told him to please relay my message to her. This morning, I emailed her to apologize for cancelling my appointment and suggested another time and day. As of this time she has not responded to my email. My intention was to increase my activity with PNC, but I am seriously questioning that option. I was spoiled by Compass prior to the PNC aquisition. Their personalized customer service was exceptional..