Kelli Ashbrook - State Farm Insurance Agent - Texarkana (TX)

John Cheek Adjuster/Inspector was awful, though he knew every thing. We had 50-60 mph winds that blew numerous shingles off, plus I have a leak no one seems to be able to find. I filed a claim and the adjuster came, spent very little time on my roof I also had a GAF certified roofer with him, the adjuster blew off everything he said and attributed it to fair wear and tear, and that the hail damage was old. at this time I had shingles laying all over my yard. He alloted me $245 for my entire roof. I went ahead and got The GAF CERTIFIED INSTALLERS to install a new roof. What they found made me sick, 21 rotted sheets of roof decking,cracking and molded shingles from water penatration. The roof over my patio was structured wrong and had to be completely redone, the adjuster never even looked at that portion of the roof. There were numerous city code violations he never caught or just disregarded. He was the worst adjuster I have ever met, and the roofer also said so. So now I have a new $18,240 GAF ROOF SYSTEM roof that is guaranteed for 50 years on materials 20 years labor, and I ger free yearly roof maintenance for 5 years

Liz Rainey I have known Ross Caviness since he started this State Farm agency back in 1985. He is a very caring State Farm agent. Your property could not be in better hands. Ross has had his office in the same location all this time, most members of his team have been with him for decades. If that does not speak for itself, I dont know what does. Ross is dedicated, caring, and very knowledgeable in insurance matters. I can recommend him wholeheartedly!

Nicole Bennett Tory and his team are absolutely amazing! I had to reach out during a very difficult time, and the compassion, patience, and professionalism they showed made all the difference. Tory went above and beyond to help me find an affordable plan with all the coverage we needed. I truly can’t thank them enough for their support and guidance. Highly recommend!

Taylor Johnson Aaron “the Ace” Capilla is simply awesome. He has answered questions and got my insurance swapped from mountaintops and islands. He is famous in the town of Borger for his billboard that once had a tree fall through it. Customers far and wide flocked to see the the advertisement for insurance that came to be an insurance claim. I was once asked if I had to compare Aaron to another agent, who would it be? My answer, Phil Colson, capable of bringing earths mightiest heroes together.

Ryan Ramirez Great customer service always attentive to all questions about different services available great staff that go that extra mile and making your place safe from the spread of covid so we are never a day without our insurance great team thank you.

Hank Bullinger I wish I could give James 10 stars!! He has been such a wonderful agent to my family and me. He covers both our business and personal insurance lines and we couldnt be happier. Because hes an independent agent, he can shop around multiple companies which allows both better pricing and coverage compared to the big national guys. I appreciate his professionalism and his attentiveness to details. James has been a blessing and has honestly saved my family a lot of money since we came on board. We fully endorse & highly recommend him!!

Adriana Holguin love the service it was fast and easy will recomend 100% sebastian was super helpful

John Vo If I could give Jason 10 stars, I absolutely would! His customer service is truly unmatched. He made the process of signing my family up for life insurance so easy and stress-free. Jason took the time to explain every detail of the policy, ensuring I fully understood what it covered. I’m incredibly grateful for his excellent service, patience, and attention to my insurance needs. I’ll definitely be doing more business with him in the future! Thank you, Jason!

Texas Longhorn Thank you for everything. Everyone is nice and courteous.

Sthephannia Evans Thanks to Erisha for her great service and excellent work. A very understanding person who helped me with both monthly and entry prices. I recommend her 100%.