Jewelry Palace - Texarkana (TX)

Jlee Ollie I visited Pandora the other day, and it was quite busy and discouraging. Just as I was about to leave and order online, my husband and I were warmly greeted by Tyler. He was very professional and respectful—an outstanding young man. I was pleased to learn that he is also an Army Veteran. His conversation with my husband about shared interests and values was very enjoyable and made the experience more welcoming. This allowed me to take my time browsing. Tyler was very helpful, offering several options and suggestions. I appreciate the excellent service provided by Tyler. Pandora may consider employing more professional staff members to enhance customer service and efficiency.

Marjorie S Shout out to Denise & Katie at the Tanger location for embodying exceptional customer service! We purchased a Neil Lane ring online, but upon closer inspection, we noticed a hairline crack or imperfection on the diamond. Today, we visited the store seeking guidance, and Denise promptly offered assistance, revealing that they had the same ring in stock in a much superior condition. Katie meticulously cleaned and polished the ring, restoring its sparkle. Super grateful for their friendliness and seamless transaction. Although buying online was convenient, this experience reminds us of the value of in-store shopping for personalized service!

Carol Ann I highly recommend this jeweler. They are locally owned with a long history in Tyler, Tx. I had my watch repaired and purchased a necklace for my cross. They are exceptionally knowledgeable and compassionate. They have a wide range of jewelry options.

Genezaret Cardoso We arrived right when he was going to close. He was friendly and stayed open an additional 20 minutes to fix our watches! He was quick and shared a little bit of his personal story. Wonderful businessman and kind hardworking person! I wouldn’t go anywhere else in the Rio Grande Valley.

Danny Yu Today, I finally picked up the Rolex I’ve been dreaming of. After months of waiting elsewhere with no updates, I came to Eiseman a month ago — and now I have my first Rolex. Huge thanks to Dean and the Eiseman team. Dean, you’ve been amazing throughout. You made my year. This is a special gift to myself before turning 30. I truly appreciate the opportunity — I’ll be back for the next one!

Riley Ray Sobczak If you need anything engraved and want to use the best around, I recommend Abe’s Engraving at Plaza Fine Jewelry in Dallas above all else! I went in to get a watch engraved as an anniversary gift, and Raja was both helpful and pleasant to chat with! The watch I brought wasn’t exactly what I was looking for but I’d had limited options online. In store, she noticed I liked the other watches and proceeded to showed me a number of comparable options in-store (but only after confirming I could return the original watch for a refund)! I purchased watch 1 from her and placed an order for engraving with a few words and a date. The back of the watch is tricky, limited space, but they made it work beautifully! I’ve now returned the original watch for a full refund. Not only was she incredibly helpful, she was also incredibly understanding. I purchased the watch and left it for engraving, then had a change of heart within 30 minutes. I was so worried I wouldn’t be able to exchange it with another watch, but she completely took that worry away. She took watch 1 back with a smile and helped me to purchase watch 2, which I picked up today after engraving. I am so happy that I chose to go with Plaza Fine Jewelry and especially Raja, as she was a wonderful and kind salesperson who really made the whole process a breeze. And I must of course mention that the finished watch is beyond what I imagined - I’ve it! I think my partner will love it as well. Thank you so much for your help, kindness, and speed with getting it to me within my short time frame. I absolutely recommend this store to any and everyone in the DFW area - you will not be disappointed!

Alex Only giving two stars as the sales associate are lovely. I went in to purchase one of my first statement pieces but couldn’t make up my mind. I was mid conversation with a lovely worker when, I’m assuming the manager with long grey hair came and took the worker away to ask questions that were irrelevant to the conversation in front of me and several other customers. This is super embarrassing not only for me but I cannot imagine how the employees feel. I would not recommend coming here as this interaction left me uncomfortable.

Brianna Ralston Great staff and customer service! There was mistake when I went to pay and CJ was so professional and kind. The manager called me back very fast and was also very professional and kind as well. The hairdressers there listen and do great work. Thank you ladies! I will definitely be coming back and sending friends and family there!

Rachael Freeman Cory is amazing! What a beautiful soul!! She will help you with anything you want and will leave a lasting impact on you! Go see her!!!!.......

Darius Smith So, Initially I was skeptical about the quality and service when going with this TJ Jewelers to make my grill. I read the comments and some of them wasn’t so good. However, I had a totally awesome experience. I’m glad I followed my first instinct. He locked in the price and let me put on layaway. I wanted it asap because I was going out of town. And I wanted it by a certain date. My grill was ready the day he said it would be ready. I had the pleasure of working with Mr. TJ himself. He was very nice, courteous and knowledgeable. I’m actually going back to purchase a rope chain and possibly a top bar grill. I’m very pleased with my product. Money well spent. Give him a shot and let him know Darius sent you. I had a great experience don’t let the bad reviews discourage you.