JCPenney - Longview (TX)

1 /5 Kandace Norman: Hair salon is a no. I cant comment on all employees, but the one who did mine messed me up. Several days I am still having on and off blinding head pain. She brushed my hair wet, without even holding it. You cannot brush wet hair. My hair is very long and thick, now I am also dealing with flyaway from breakage. I noticed clumps of my hair on the floor, where it had blown together during the foiling process, whole thing being about 6hrs. At one point I was getting physically sick from the pain. Ive also never had my hair cut dry, she waited until it was blow dried to cut. Ive never had an experience like this in a salon, and will never allow someone to do my hair again unless we have a discussion first. I guess I assumed she was licensed so she knows what she is doing. She even combed my eyeballs twice! Yes eyeballs. Had my hair brushed forward during the cut. Ive noticed since I had it done (sat,this is wed), that my hair is breaking very easily, which is not normal. Oh, and the cut is not even. Whats worse, she seemed to get annoyed with me when she would notice my face wincing in the mirrors. I would give anything to go back and have went to someone else, I had a place picked out in Tyler called hair barn, but my mother decided she wanted to go to Longview (we were out and about together). Traumatized., and still having random flashbacks, especially about the teeth of a comb rolling over my eyes I quickly shut.

1 /5 Markeshia Gooden: I recall the distressing experience of shopping for my grandfathers funeral attire after his passing. Upon visiting the store, I was followed by a black security guard whom I had never seen before. It seemed clear that someone had reported me to him. I confronted him, and he walked me to my vehicle, as if I were a potential thief. Afterwards, I visited multiple stores but couldnt find what I needed. Upon returning to the original store, I asked to speak with the supervisor. I expressed my dissatisfaction with the harassment from their security personnel and explained that I required assistance in finding suitable attire for my grandfathers funeral. The supervisor provided helpful guidance, and we selected everything needed. Initially, the total came to around $800. However, as I proceeded to pay, the supervisor offered a discount due to the earlier issue, reducing the total to $500. On that day, I felt unfairly profiled as a thief, despite being a legitimate customer spending my own money. I shop here exclusively for convenience purposes, without being influenced by their niceness or my liking for them.

4 /5 john carlson: At the store in Tulsa Oklahoma Linda L was excited to wait on us, but also she like that to everyone within her space including coworkers. She made our experience so much more enjoyable. JC Penney’s has a valuable employee. I put the 4 stars for the cost and the suit was not available it did order one. Overall because of Linda L service and the other people we were help by we may visit again, we used to go all the time but the quality and cost slowed us down.Linda L deserves a 5 star as that is the highest we can give her. Woodland Hills Tulsa Oklahoma on the code from my review there wasn’t a place to rate our service experience. August 16 2025

5 /5 Lee Nell: Shea stepped in and assisted us finding shoes & ordered them for us since the store didnt have the sizes we needed. Thanks Shea for providing QUALITY customer service in a a timely manner! was very much appreciated!!

5 /5 Samantha Bulat: Jolette was phenomenal! I had a coupon for 20% off and she recommended I sign up for JCPenney rewards to get an additional $10 off. She was absolutely helpful and fabulous. What a great sale associate!