James Avery Artisan Jewelry - Burleson (TX)

2 /5 Alex: Only giving two stars as the sales associate are lovely. I went in to purchase one of my first statement pieces but couldn’t make up my mind. I was mid conversation with a lovely worker when, I’m assuming the manager with long grey hair came and took the worker away to ask questions that were irrelevant to the conversation in front of me and several other customers. This is super embarrassing not only for me but I cannot imagine how the employees feel. I would not recommend coming here as this interaction left me uncomfortable.

1 /5 Dwane Seals: Denise acted like she did not want to help me. I was in line waiting and when I got to the front she asked if I was dropping off or picking up. I said picking up and exchanging. She said ok someone will be right with you. She went and answered a call and after the call she was just walking around not helping any doing nothing just walking. She finally said ok I can help you. I had a charm placed on my bracelet she got my item and just slide on the counter to me. I had to open the bag, take the bracelet out and then I struggled to put it. She never once asked if I need help nor did she try to put it on me. I will not be back to this location.

1 /5 Sherry McMullen: This is by far the worst James Avery I have ever went in. No :Hello welcome in, how are you" nothing like that. I got "do you know what you want"!!! No customer service at all. They didnt want to be there and they definitely didnt want me there. One girl just popped up in my face outta No where asking "do you know what you want to purchase"....this was so rude and uncouth!! Im so invested in JA with my bracelets and rings. I swear if that was the last James Avery in the world I would never go in there. Im leaving pictures just to show my bracelets. Never in purchasing any of my charms did I not feel welcome until today. Do better Burleson TX, cause it was trash. I will never step back in this location.

1 /5 morgan smith: Horrible service , and I paid $300 for a charm bracelet just for it to be scratched when I came to pick her it up. Never coming back.

1 /5 Kat White: Horrible customer service. I went in to pick up an order I placed online. The sales associate acted like I was bothering her. First, she didn’t acknowledge me when I walked up to the counter. Secondly, there was an issue with my order so I had to redo it in store. She kept telling the person behind me that she’d be with them soon, again as if I was a bother to her when their system caused the issue with my order. After everything was finished, she didn’t offer to put the bracelet on my wrist like she did the lady ahead of me. I will never shop at this store again. I’ve received much better service at the store at Chapel Hill Shopping Center.