INSURICA Tyler - Tyler (TX)

Margie Delarosa I spoke with Ruby to check on a issue she was knowledgeable enough to check on the issue and successfully get back with a prompt answer. Thank you for assisting me today. I highly recommend Farmers office with Griselda Melendez staff is the Best I have worked with in a long time.

Mandy Ford Julie is the best!!

Bonnye Manning Great service.

Jeffrey Nelson Marsha Martinez at the San Marcos location went far and beyond her duty to help me with the issue I had. She was super professional and knowledgeably about the issue I had. I’m from Corpus Christi and I wish they were half as good as Marsha. You have a great employee with Marsha Martinez. My name is Jeffrey Nelson and I have been with Pronto Insurance for over 2 years.

Latrisha Finch Victoria was so awesome, nice and professional. She found me the most affordable payments and she made sure all possible drivers were covered on my policy. Cheapest full coverage insurance ever! Give Victoria a promotion and raise because she definitely raised the bar on great customer service. Thanks so much!

Tamberly Rogel Very informative in the service they offer. Staff great customer service, all of them very knowledgeable. The staff worked together as a team. GREAT CUSTOMER SERVICE!!!

Judy Mosley Linda is so helpful and kind! She answered all the questions I threw at her and I was completely SATISFIED with her!!!

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Frank Willingham Ana was very polite and appeared to be very prepared for my personal request. She diligently heard my request and attended to my request. Im glad that she was able to help me right away. I received the documents that I needed for my personal loan. Im very happy to have State Farm as my auto insurance company.