1 /5 Amanda: Unfortunately, I am not able to give a full customer experience review as the salespeople were too busy joking around with each other to help my boyfriend and I on a Sunday evening.
I usually give the benefit of the doubt, but it was very obvious they were not just talking while performing other tasks. They were not doing anything. We did come in about 15-20 minutes before closing after helping nearby family prepare for construction at their home. Admittedly, we did not look like we would be spending $8k-$10k on a ring in the next couple of months, but any good salesperson knows to never judge a book by its cover. Even though we came in very close to closing, we only needed my ring size and a general idea of what I liked so my boyfriend could pick something out at a later date.
As we were actively looking at the engagement ring displays, I noticed that although the salespeople had down time, we had not been greeted and they were, in fact, actively looking at us while talking to each other. So we were intentionally being ignored. Upon noticing this, I told my boyfriend and we left.
We went to 2 other jewelry stores in the mall before 6pm and were immediately greeted and helped. We left the mall by 6:05pm to be as respectful of closing time as possible.
Do yourself a favor and make your entire engagement experience enjoyable by visiting other ring stores that care (or pretend to care) about their customers more than the Helzberg associates do.
