Helzberg Diamonds - Friendswood (TX)

5 /5 Norma Sanders: My mom and were greeted as soon as we approached the counter!!

5 /5 Sarah Hill: Went yesterday, 05/03/2025 to get an old pair of earrings reposted and the jeweler who helped us was amazing. I wish I remembered her name. My husband ended up purchasing me a new set. This is our go to store. My earrings, engagement ring, band and necklace are from them. She made the experience amazing. Thank you for selling me my martini post diamond earrings and cleaning all my jewelry while I was there. The earrings look amazing and I walked out sparkling ✨️

1 /5 Amanda: Unfortunately, I am not able to give a full customer experience review as the salespeople were too busy joking around with each other to help my boyfriend and I on a Sunday evening. I usually give the benefit of the doubt, but it was very obvious they were not just talking while performing other tasks. They were not doing anything. We did come in about 15-20 minutes before closing after helping nearby family prepare for construction at their home. Admittedly, we did not look like we would be spending $8k-$10k on a ring in the next couple of months, but any good salesperson knows to never judge a book by its cover. Even though we came in very close to closing, we only needed my ring size and a general idea of what I liked so my boyfriend could pick something out at a later date. As we were actively looking at the engagement ring displays, I noticed that although the salespeople had down time, we had not been greeted and they were, in fact, actively looking at us while talking to each other. So we were intentionally being ignored. Upon noticing this, I told my boyfriend and we left. We went to 2 other jewelry stores in the mall before 6pm and were immediately greeted and helped. We left the mall by 6:05pm to be as respectful of closing time as possible. Do yourself a favor and make your entire engagement experience enjoyable by visiting other ring stores that care (or pretend to care) about their customers more than the Helzberg associates do.

5 /5 The Rascal’s Adventures & History Lessons: As a returning customer, I am always enlightened when visiting Helzberg at Baybrook Mall. This is my third purchase at this store. My first purchase was from the store manager Reyna. Working offshore and trying to find that perfect ring over the phone, Reyna went well above and beyond the call of duty. Reyna worked and researched on what I was looking for and what she had and could do for me. I was not disappointed and left the store with a satisfaction of gratitude. Both me and my wife are still smiling almost three years later. Today while getting my wife’s ring inspected, we had a new sales person greet us and before we knew it, we were purchasing a new men’s wedding band for myself. This was by far not on my list of things to do for the year. Luna, as I later found out is the newest member of the staff. She was very knowledgeable and attentive to my needs. I could not help but buy myself this new wedding band. I have nothing but good things to say about the entire staff. They all work very well together, great teamwork! Very professional, knowledgeable and most important, always wearing a smile. Keep up the great work, I will continue coming back and sharing my experiences with anyone looking for jewelry. Captain Robert Swidersky

5 /5 Keira Elkins: I had come in to have a necklace fixed. I had one tiny knot that kept rubbing against my neck. I couldn’t get out because it was so little. Armando offered to help me out, even though I didn’t purchase my necklace there. He was kind, patient, and understanding. After some time and patience, he was able to get the knot out! I was so relieved because this necklace means a lot to me as it’s from my mom. Thank you Armando for being understanding and sweet, your character will take you far!