1 /5 L J: I am extremely dissatisfied with my experience with Go Auto Insurance and, in my opinion, they do not deserve even a single star.
After being involved in an accident, I filed a claim on May 14, 2025. To their credit, they contacted me the following day to begin the claims process and arrange for a rental. However, I was asked to send photos of the damage instead of having a claims adjuster physically inspect my vehicle. This felt unprofessional and insufficient—especially since my mechanic later discovered additional damage that was missed.
While the claims adjuster did provide her contact information, she consistently failed to return calls and respond to emails in a timely manner. This lack of communication added significant frustration to an already stressful situation.
After repeated requests, I was finally provided a rental vehicle while my car was being repaired. Despite this, Go Auto refused to cover certain damages—specifically the radiator—which should clearly fall under my collision coverage. My vehicle remained in the shop for an extended period and I only received it back on June 18, 2025.
To make matters worse, when I returned the rental to Enterprise, I was told that Go Auto had stopped paying for the rental on June 14, 2025, without informing me. Enterprise is now threatening to place me on a "Do Not Rent" list, despite the fact that I had coverage for up to $1,800 total and $60/day, and was only using a car that cost $40/day. Go Auto failed to communicate this change in coverage and offered no explanation.
This entire experience has been incredibly frustrating, unprofessional, and unacceptable. I will absolutely be switching to another insurance provider and strongly advise others to avoid Go Auto. The company’s customer service is virtually non-existent—you will be placed on hold indefinitely and calls go unanswered. Their advertising is misleading, and my experience has proven they do not stand behind their coverage or policyholders
