Globe Life - McKinney (TX)

5 /5 karl ford: I contacted Globe Life because Medicare in all its wisdom and power over me wants to know how much MONEY I could have if I withdrew from my babys life insurance policy. They want a statement telling them the $$$ value of this policy, Your staff member was very helpful , kind and knowledgeable in this request. However dealing with your computer generated assistance voice thing was very frustrating. I kept trying with different choices only to get confused and hung up on twice. It would finally ask if I wished to speak with someone just stay on the line......so I did ..... It responded something about wrong choice and hung up.................

5 /5 janice Bailey: I called to cancel a policy I had taken several years ago on my grandson and no longer needed. He was showing as policy holder and me as beneficiary. They required that he call to cancel it. When I explained that I wanted the monthly charge stopped being debited from my account, she was very helpful in stopping it. Which will basically cancel the policy when payments no longer are being made on the policy. Works for me and accomplishes what I wanted done in the end.

1 /5 Brigitte Werts: Wish I could give 0 stars. Customer reps are horrendous. I purchased a policy on myself with my husband as beneficiary. They in error put my husband as owner and refuse to speak with me. After getting him to advise them to speak with me, I canceled the policy and requested return of the premium they had taken that day for the next month. They advised all I had to do was provide a bank statement showing the balance before the transaction and after the transaction, along with bank name, my name. I did so, and redacted all other transactions that they have no business knowing. Now they are refusing to provide the refund because I redacted the information they do not need. Onto the Attorney General, I guess.

5 /5 Katherine Sommerville: The five star is for the young lady I last spoke to Arianna I think is her name.But as far as Globe life well it was good until I decided to take the offer they were giving me then it went bad , I put the upgrade in May I called every week to see if they where finished with the application some say it was done and some representatives say no even spoke to a supervisor and still nothing. So when I called in June still no help with my payment then July another young lady said you can pay your premium but not for the new one my old one by then I wasn’t thinking about I will owe them a month so now I have to pay two months in one. Through all this Globe Life never contacted me but sent me a text to my phone that I was late with a payment never took responsibility for what they did .