Fred Loya Insurance - San Marcos (TX)

1 /5 Stephanie Mata: Employees here are not properly trained my payments change and I was not notified so when payments came up, it was a struggle to try to communicate with them. They pretty much told me if I don’t pay the full amount. I’m not gonna have my insurance. My husband and I will definitely be looking to switch to something else.

5 /5 Zoe Rod: I went in today to make a change on my policy and I was impressed on how quickly Alyssa was able to take care of it. She was very pleasant and patient. Very happy with how she took care of me.

1 /5 Dianna Hendrix: Fred Loya insurer had a wreak with my mother; (no fault on my mother) CLAIM # 78-171522 . WOULD NOT-DID NOT PAY MY MOTHER FOR HER RENTAL VEHILE of equal value for what was wreaked. Fred Loya took advantage of an elderly women, my mother is out $ 275.74 for her rental veheile and Fred Loya has been called several time from her Insurance company and myself and my mother. Adjuster; Alexander Hernandez said they were not paying it ! Left a message with Alexanders supervisor and still no call back !! I filed a complaint with Better Business Bureau My mother is worst off by paying more for a rental car and it was not her fault. I forwarded Fred Loya the prices and they still will not pay. guess we will follow up with the attorney general !

1 /5 Apartments and More Real Estate: My family received a quote for insurance, paid the initial deposit to start the policy, then were told a week later that if we wanted to keep the policy, it would be an additional $200/month from what we were quoted! When we asked the representative to speak with a manager, we were transferred to someone and the conversation went like this: "Yeah?" , "Hi, I am waiting to speak to a manager.", "Well, that aint me, so hang up." They have not answered the phone since. Absolute garbage company in my experience.