Fred Loya Insurance - The Colony (TX)

1 /5 Jasmine V: Waited over an hour to get assisted, only one girl working. She took over 1 hour helping the guy get insurance. Should have more staff. Canceled my insurance instead.

5 /5 Firehouse Movers: Windy was awesome ! Fred Loya Insurance offers outstanding service! Their pricing is very competitive, making it easy to find coverage that fits my budget. The customer service team is friendly, helpful, and quick to address any questions or concerns. On top of that, the entire process was fast and efficient, making the experience smooth from start to finish. Highly recommend Fred Loya Insurance for anyone looking for great value and top-notch service!

1 /5 Batool Qasem: The absolute worst experience, incompetent agents with zero customer service. I walked in wanting to add to my policy and walked out canceling it after 7 years. StateFarm was just a 2 minute drive, they were so good that i purchased two insurance policies from them.

1 /5 Miles Kajuan: I would totally give this place 0 stars if possible. Do not insure here. They over took from my account for two months without me even having a car insured through them. Now I cannot get the full refund because I can’t get anyone on the phone, or in person , who knows what they are doing. Also had to wait outside for over an hour one incident, in the heat, because they decided to lock the door although they weren’t on lunch or any break for that matter. See for yourself if you don’t believe me.

3 /5 freddy adrian: Support is available in both Spanish and English, but the customer service feels impersonal. Responses often seem obligatory rather than genuinely helpful.