First National Bank-Granbury - Granbury (TX)

1 /5 Laila James: Don’t bank here unless you absolutely have to. They are dishonest and will rush to get you off the phone. The girls up there would rather gossip and look at their phones than help their customers, and that’s the truth. Everyone in office and over the phone seems to have a high horse attitude- terrible customer service, had weird charges on my account and when I called to ask they had no answer for me. Don’t bank here unless you want to have a headache with your money. Edit: you will also most likely have problems with their app. Can’t check my recent activity all of a sudden when it wasn’t a problem before, and the app is confusing.

1 /5 Cory Alice: Horrible. Absolutely horrible. This is the worst banking experience I’ve ever had. Getting cussed out by a customer representative was the deal breaker, and I will be telling many people not to bank here. Do better!!

3 /5 Naiya Stone: I told them what I needed help with and was sent away with something that was incorrect. When I called to ask a question I was transferred to someone new without being told and had to repeat everything. It took multiple people to get a basic question answered.

2 /5 Bill Petty: Their on-line banking site customer service is poor at best! If you want on-line banking better check around. Their on-line service has been down for two days and no one seems to know what is going on! ON LINE BANKING SUCKS!!!

5 /5 Eric Wes: Fantastic bank with fantastic customer service. It really is, "Your hometown bank." My father lives in Granbury and this is where he does some of his banking. We picked FNB, several years ago, for the location (right on the square) and architecture (its a beautiful bank inside and out). If the appearance doesnt make you feel like you are stepping back in time, the customer service will. On this day (Monday 4/4/16) I was helped by Maria C. All I can say is fantastic experience and missions accomplished. Thank you! PS. While lobby hours are a little short (anyone remember "banker hours"), the "Motor Bank" has extended and Saturday hours. Hours: Lobby / Motor Bank (aka "drive up window") Monday 9am - 3pm / 8am - 6pm Tuesday 9am - 3pm / 8am - 6pm Wednesday 9am - 3pm / 8am - 6pm Thursday 9am - 3pm / 8am - 6pm Friday 9am - 6pm / 8am - 6pm Saturday None / 9am - Noon