Edward Jones - Financial Advisor: Keith Abbott, ChFC® - Andrews (TX)

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Whiskey Tango Foxtrot Best insurance and best agent and staff.

Kass Martinez Very nice staff. Have been with them for a while and no complaints!

GASS Garage They financed me when nobody else would, OF COURSE the interest rate is higher if you have bad credit. I HAD to have a car & they came through. Process was easy, payment includes credit life & payment insurance if you lose your job. Thank You Lendmark Yolanda was very courteous & professional.

Jackie Walton Vanessa helped me today. She was excellent. Becca is awesome. I have always had quick, efficient, polite service at the Kaufman location.

Monty Jones Its a great bank, both of them. The one on lamar, and specially the one on loop. Mrs Julie hodges does a wonderful job. She will above and beyond to help me and others. The others staff members are just as good to me. If I have a debit card problem etc. Its handled in a great professional manner. When I got hacked, they took care of it quick. Julie does a wonderful job. Its not easy as anyone thinks it is. Great job to the staff, especially to my friend Mrs hodges.