Edward Jones - Financial Advisor: Elda Castillo, CFP®|ChFC® - McAllen (TX)

Lanett Ponder Michael and Brandon were so helpful and kind throughout the entire process of purchasing my 2023 GMC Yukon Denali Ultimate. Michael was quick to respond and continually followed up anytime I had questions. This vehicle was the exact color and trim level I had been wanting for quite some time. The entire process was quick and straightforward from start to finish. Thank you Michael! We are loving our new ride!

eric fisher We were pre approved by 2 other banks and used this one which had the highest interest rate cause the recast option was desirable for our situation. We had to constantly email the same same documents several times, 4 or 5 out of approximately 25 of which were our fault and not the correct documents. This became increasingly annoying as our loan officer and her team decided to start working on our loan about week out from closing, we went a month not hearing from anyone. We asked at least 3 times about buying our points down and received no help except for the fact that the day we signed on the dotted line we seen that somehow we had already bought the points down from 8.1% to 7.35% with $5,300. If it had not been for the fact that we were ready to move and the fact that there were 2 other families waiting for this to go through to make their next home purchases happen, we would have went our previous bank. Our loan officer was not only unfamiliar with our loan when they did decide to work on it but she insisted that I had not disclosed all information needed for this loan. We filled out the review after closing that they asked for with no reply.

Reese Turner Most helpful and friendly.

Jennifer Bennett The nicest people wrk there ... So polite & helpful .. They ALWAYS have a smile & are willing to help in any way they can... I had a package to mail & the guy that works the counter went out of his way to find me a cheaper way to send my package!! They are awesome!!