1 /5 jay gog: Was with this company for a long time and the last few I kept noticing my rates kept going up and up and up, finally I shopped around and found I had been getting ripped off by an agency I was loyal to for 15 years I am now paying almost half what I was paying this agency for the same exact policy and get this with the same exact provider, this is also after I requested them to do whatever they could to find me better rates and was told what I was paying was the best they could do. I guess I was being punished for having zero claims and a flawless driving record, also when I canceled they put forth zero effort to keep my business. Really gave the the warm and fuzzies of that small town business appreciation. Shop around and I bet you that you will find the same results. Only thing they are looking out for is their own profit.
5 /5 Ryan And Tiff: I have used Mindy @ East Texas Insurance for over a decade. Initially they simply saved me and my family money. However Ive stayed due to the personable nature, the involved care, and the striving to educate and save us money as well. Mindy Tatum is patient, kind, and adept at all things insurance
5 /5 Cathy Burleson: Switching to East Texas Insurance was one of the best things Ive ever done. They are an independent company so they shop around to find the best coverage for my home and auto at excellent rates. The company they paired me with is also very reliable so we have peace of mind. Shawn, Jana and Mindy have always been fast, friendly and professional, always working in my best interest.
5 /5 Wendi Duncan: Absolutely the only people I will ever work with. Shawn is AMAZING! Anytime I have a change for our coverage I email him and he responds within minutes. Very helpful and always on our side. Doesnt get any better than East Texas Insurance Company.
5 /5 Tabbi Milligan: East Texas Insurance has been a great choice for my family. They are so helpful and always respond in a quick manner. They shop around for better insurance quotes annually and always help us save money. The agents are all very nice and knowledgeable. They make this one less thing I have to worry about! Thank you Shawn and Mindy!!
Michelle Coley Excellent Service and Support! I have been working with Amy and Mark for four years now. They are knowledgeable, responsive, and always take the time to explain my options in a way that’s easy to understand. Whether it’s helping me find the right coverage or quickly answering my questions, I always feel like I’m in good hands. It’s clear they genuinely care about their clients and go the extra mile to provide excellent service. Highly recommend!
Mark Campbell Very friendly staff that goes above and beyond for your business .. Great customer service with great rates for all your insurance needs...
Mark Muniz Walked in today and was immediately greeted by Sumah! She was very attentive to what I was needing and provided excellent customer service. I was quoted a great price for my insurance, in which I accepted! I will definitely be referring friends and family to her!
Jose ,t,Brito This place has reminded me that professional and true customer service still exist. Katherine went out of her way to answer my call on her day off to provide any help answering questions and even getting a second person involved named Verenice. Both ladies were extremely professional and polite. This experience prompted me to write a meaningful review and also share this experience with my co workers. Thank you PRONTO INSURANCE
DIANNE REILLY Erica was absolutely amazing. I called her, urgently seeking full coverage for my brand new 2021 Ford ecosport. Now, this ypung lady didnt know me from Alice, aside from the one other time I spoke with her a week prior, about insuring my old car. I explain to her that I was a caregiver that worked overnights and time was of the essence as I was losing sleep by sitting at the dealership waiting. She was as fast as Ive ever seen anyone in making it happen for me thanks so much Erica!
Israel Sierra They’ll help you out. Always ask for UIM. It’s saved me in the past. Still have a legal battle with State Farm, but, it’ll work itself out.
Informed Granny I have been using this insurance company for at least 10 years now. They are always helpful and friendly. Never a problem with late renewals or changes on my policy.
Robin Wysong I would rate 10 stars if it was possible!
This is an outstanding company, each employee is straightforward and professional.
I have had insurance with Farmers for 7 years and have complete satisfaction.
Thank you for all your hard work!!