Daniela Ybarra: Allstate Insurance - Midland (TX)

5 /5 Eddie V: I remember two years ago I went with an online (lemonade I believe) home insurance and they dropped me months later, like they usually do as per reviews. I should have looked them up prior to closing on the home but like we all know, you’re a lot more focused on all other aspects of home buying that insurance gets overlooked. Any way! I got a couple local quotes and Daniela’s office was the best and still is. I recently got a quote for a home and auto bundle and realized I never left a review. Two years later and still a 5 star service!

1 /5 Cassandra Kirkpatrick: Ive been with Allstate 15 years and recently moved to Midland and transferred my policy to this office. Since doing so I have had nothing but problems!! My son had an accident shortly after switching and the agents at this office did absolutely nothing to help me through the claims process! Also when setting up the policy they didnt apparently didnt like what I said so they called my husband to complain about me! Unprofessional and unhelpful! Thanks to them allstate just lost a customer theyve had for 15 years.

1 /5 Isabel Foster: I called to cancel my policy, but they refused to do so while I was on the phone with them. As per their request, I sent a text message, but they still didn’t cancel my policy until days later.They billed me for days when my policy should of been canceled, I told her so and requested an itemized bill, I never got one. They also refused to assist me in correcting my billing and asked me to call Allstate myself.

3 /5 Corpus Christi Fisherman: After 20 years of being a loyal, paid in full customers I actually have a complaint. We never signed up for “accident forgiveness”. Never even thought about it, we are great drivers. After a bumper tap where my wife bumped into a coworker in the parking lot at work, my policy increased $600 a year. There was absolutely no damage to either vehicle. The girl in the other vehicle did choose to go to a chiropractor to be “sure”. Come on, the vehicle was parked, my wife was moving less than 5mph at impact. Long story short, for $90 worth of chiropractor visits my policy was increased $600 a year and has never gone down. Is this how y’all treat your valuable customers? I wanted to cancel you guys immediately. My wife close to call our agent who has known us since our teen age years and ask why this was happening. “This is policy”, “You should have signed for accident forgiveness”, “ stray accident free and your policy price will return to normal”. All statements I’m never going to forget. I was a loyal customer. I enjoyed all the perks of using AllState. I am very disappointed in how AllState handled our case. I will end this decade long relationship

5 /5 Joseph Kennedy: Plenty of notice for renewals and a chance to check against other companies. Alstate was still best.