Credit Union of Texas - Irving (TX)

5 /5 Maria G: Amanda had helped me with an issue I was having purchasing a vehicle and the entire process she had been so understanding and helpful the entire way! I was very disappointed because of paperwork that needed to be redone twice due to vehicle loan issues and the entire time she was looking into my situation and helped make my experience less stressful. She’s a great employee and deserves to be recognized and appreciated for all her hard work!

1 /5 Chris Lehew: This entire credit union sucks. Its not just one location. Its the entire establishment as a whole. They will change the terms without notifying you. At some point for whatever reason my checking account became more of a credit account and they started overcharging and overdrafting every single transaction. Even if there was no money in my account they still allowed all the transactions to go through even the ones that were not Auto drafted. They accept checks and then reverse them without notifying you and then tell you theres nothing they can do about it. Save yourself the time and your money and open an account literally anywhere else. This isnt a bank nor is it a credit union. Its a racket of theft.

5 /5 Marc Riv: The team at the Las Colinas branch are very helpful and professional. Hands down the best CU to bank with. Easy process for loans and other bank needs. Keep up the hard work!

1 /5 Hola Gato: I’ve been waiting for 45 min to see a banker. There are two bankers assisting a party for over 45 min. Having an extra banker or TWO during lunch hour will be helpful to us working folks!!!! I’m late going back to work and I asked if anyone could help me, like a manager, and I was told no. Very disappointed. Need to bank at a place that can assist without waiting for almost an hour!!! Have to edit and clarify that this is occurring at the Irving Branch. All others branches seem to have it together and fast to help. I’ve been banking with CUTX for over 25 YEARS!!! IRVING please make some changes. Thank you

4 /5 Chris Owens: I made a stop at CUTX in Irving. This location is very convenient with plenty of waiting area. The greeting staff was helpful and very polite. Karina Morales assisted me with my banking needs. She was kind and informative. Unfortunately my service request went unanswered. Nothing against any particular employee but here lately I’ve been told a couple times due to policy changes they couldn’t assist me. I received a phone call from Victor the Irving branch manager , he was professional and concerned with my banking experience . He connected with a loan manager who was able to better assist me . Thank you .