Copeland Insurance Group - Pearland - Pearland (TX)

Linda E Rebecca Davis was so incredibly helpful in guiding me through the Medicare supplemental plans and choices for the first time! Im new to Medicare and all of the required ancillary decisions. Ms. Davis thoroughly reviewed my medical/Rx info and led me through all of the choices & implications to find the best option and fit for me personally. She also gave me one key step no one else had even mentioned (have to sign up for Medicare Part B first), without which I could not have signed up for advantage plans. Im certain I would never have chosen the best option for me so well & so painlessly without her guidance! Her expertise and knowledge are top notch, and she gets a gold star for her kindness!

Stephanie Cox Great insurance

Jacob Andrews My car was totaled by one of their drivers. Took 4 days to get a rental, then it was only for 3 days. Then took another week before they told me I had to wait for the title to be recieved before they authorized payment. Thats another 3 to 4 weeks in Texas. Plus the Adjuster wouldnt answer or return calls for 24 hours or longer.

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Jesus Vega Never been so pleased with an insurance company and agent. They made everything so easy and helped me get the best price while others turned their backs on me! Highly recommend them! Beatriz was really helpful since the start!

Lupita Trejo Very nice staff. Helpful

MikeG PalestineTX What a wonderful boutique type insurance service! Carole and Andrew rock!

Krista White Kris Ingram is the best!

Ashley Bates Such an incredible experience! From getting educated about insurance, to working with me on quotes, and making it easy as possible, Emily made it happen! She was well spoken, well versed, and genuinely cared about my needs and getting me the best rate. I highly recommend this office for your insurance needs!

Rodney Hajdik I have been using BKCW and Purifoy insurance (who merged with BKCW) for about 20 years and they have met our insurance needs which included cars, house, boat, umbrella, renters insurance. They are very easy to communicate with by phone or email and get things done promptly without having to ask twice. Extremely friendly and approachable. Would definitely recommend.