Combined Community Action - Giddings (TX)

1 /5 Melissa Sims: I am a bit concerned as to how these employees at this location speak to clients. Not only do they over talk you and hang up the phone on you but you are treated as if your bothering them. I was not impressed by Gloria. If you do not want people to call and check the status of their approved applications, then I would suggest you mail out a letter so we do not have to call the office. I do not feel comfortable asking this office for much now. That is a sad statement to say as if I had to choose getting help ever again I would just pass and go without . I do not need another round of being disrespected by anyone.There should be a clear line of communication. Please get these employees better etiquette. This job they hold requires compassion and empathy. Not ignorance and belittling .

5 /5 Timna Valle: Deanna has been a tremendous help and is very kind and thorough. Great Job Deanna and thank you all who make things happen!!!

1 /5 MRandMRS Longoria: Someone said "not sure why the low ratings." Allow me to tell you why. Deanna was the one I spoke to as well. I explained how I had been unemployed for almost a year and had exhausted every option possible. Silence. I asked for help paying lights and water bill. She stated they dont pay water bills and my electricity provider was not one they worked with but did say they could work on it but it would take additional time. Something I dont have. I told her my lights would be turned off tomorrow. Her reply...you can go online andprint an application or pick it up in city hall. Seriously, I just said tomorrow. I asked which companies they worked with because without working for this long, my credit was not where it should be and I was always told a deposit was necessary. Her reply...oh we dont cover deposits. Then more silence. My reply. Well ok, thank you for your time. What else can I say. Ive never done this. I need someone knowledgeable and with sincere compassion for peoples situations to guide me. She did nothing! NOTHING! This was my last hope for Austin County. I give up! There is no help out there.

1 /5 Honest Reviews: The lady that answers the phone quite rude. She must really hate her job. Please do her a favor and just let her retire and get someone in there that truly loves helping people. There are people that are eager and willing to do this job and treat people that call like a human and with compassion. Bastrop county, thank you so much for the service that you provide. But please do get someone in this seat that actually cares about the community that they are serving.

5 /5 Daniel Wendelmeier: The only bad thing I can say is that the connection on the phone kept dropping so they had to call me back several times. According to the sign on the door they are closed to the public because of the pandemic but are still inside working. Interesting. My dad applied for Utility Assistance, they couldnt help him right away but gave me numbers to local churches that did end up helping us. I guess it helps to know whats in your community. Whoever it was that answered the phone said that January 1 started a new year for them and they have to call people applying in the order that the applications come in. Since it was February 1, I would imagine that means there are people in front of my dad. When they told me they cover 5 counties. I was shocked it wasnt just Giddings/ Lee county, so I can understand that theyre probably super busy. Thank you for helping me get my dad taken care of and for getting us to a church to help while we wait for a call.