1 /5 Zeh Major: I used this bank for years. SSA retirement recipient, direct deposit. My husband died May 2024. Dept of Labor kept paying him by mistake. Didnt know any better, used the money in our joint account to pay our house note. Filed for relief with the DOL, and while my application was pending, U.S. Treasury erroneously sent a reclamations request to get the money back. Just a few days after that my application for relief was approved, and the U.S. Treasury notified Cadence Bank they were canceling the request for reclamation. Cadence Bank refused to unlock the account or release the money. Both the DOL and Treasury Dept contacted the bank again and let them know that the request had been canceled and my money should be released back to me. The bank manager at the Gatesville location told the DOL agent to kick rocks, and the reclamations dept of Cadence bank (whom the bank manager told me and the DOL rep that we were not allowed to know the contact info for) simply ignored both requests by the U.S. Treasury to cancel the collections. Then their reclamations dept proceeded to send a memo to the branch manager with a statement along the lines of "Cadence Banks reclamations employees know federal law better than the feds do", and informed us all to kick rocks.
An FTC complaint was originally filed, and we were only told 3 things:
1. The other federal agencies involved in this were never contacted during the investigation for testimonies.
2. Only the bank manager with Cadence bank was contacted.
3. They closed the case in the banks favor based solely off what the bank manager told them (aka they lied to the feds).
Its been months and they still have my account locked with the $1200 still inside it. Im 80yo and I have to receive paper checks in the mail that I must take to the store and have cashed, just to pay my bills.
So, my husband died and left me with nothing, then Cadence Bank robbed me of what little I had left using the reclamation as an excuse to do it. They stone-walled 2 federal agencies then lied to a 3rd.
All in all Id trust named brand products purchased from Wish than Id ever recommend anyone trust this bank with their money.
P.S.
Theyre welcome to threaten to sue me for libel, but Id be glad if they would open up an avenue in which I could have a legal right to obtain ALL OF THEIR DISCOVERY documentation on the incident. Im sure at least a few federal agencies would love to get their hands on it.
