Bachendorfs Plaza at Preston Center - Dallas (TX)

5 /5 BellaTorresBruh: I have bought 4 watches from Diana. She is a phenomenal saleswoman, bought 3 watches for myself and 1 as a gift. She is very communicative, kind and overall will always give you a good deal. She was my first connection with bachendorfs and is the main reason I keep coming back.

5 /5 Alan Chen: I experienced great service at this location when searching for a Grand Seiko. Cindy was a great help and has gone above and beyond helping me find another Omega time piece. They have a great team at this location.

5 /5 Jorge Flores: Recommend checking this place out. Big shoutout to Justin for helping me snag my first entry level watch. I pulled up super casual, but he still took the time to answer all my questions and let me try on different pieces. Overall, a really dope experience

5 /5 Warren Satz: After losing our wedding bands to the California wildfires. Paolo and his team were able to get us replacements, even for a completely custom eternity band, within a tight time frame before the wedding. Actually, beating the expected date of completion the same week of the wedding by 7 days. We will certainly be coming back when it is time for more jewelry, thanks again.

1 /5 Larry Carlson: Last week I decided to buy a particular Longines watch. It appeared to be available online from Longines, but I thought buying the watch from a local jeweler (even if the jeweler had to order it) might afford two advantages. The jeweler might give me a price discount, and in any event, could fit the metal bracelet. Thursday, I went to Bachendorf’s at Preston Center, spoke with Diane. She said they did not have the watch in stock (not a surprise), but could order the watch for me and offered a modest price discount. Diane said that if the watch was available in the United States, it would arrive in about a week, but if they had to go to Switzerland, it might be three or four weeks. I accepted Diane’s offer. She sold me the watch, charged my credit card, and gave me a receipt. All good. The following day, Friday, Bachendorf’s Pablo left me a message saying they had reversed the transaction. The reason, according to Pablo, was that Longines had discontinued this watch and it was no longer available in the United States or elsewhere. The next day, Saturday, I bought this exact same watch online from Longines. I learned Monday from a call with a Longines representative that I got the last one. (The page for this watch on the Longines website now shows an icon for “Notify me when available.”) I paid for overnight delivery, and the watch arrived at my home on Wednesday. I do not understand this. Bachendorf’s sold me this watch, then the next day reversed the transaction saying that Longines had discontinued the watch and that it was no longer available anywhere when, in fact, the exact same watch was available from Longines online with a few clicks on a keyboard. This is entirely baffling to me.