ANCHOR D BANK - Spearman (TX)

Matt R I met with Joseph to roll over my 401(k) from a prior employer to LPL and the process was so simple and easy to do. Joseph was very knowledgeable and helpful - thank you Joseph!

JimiD 440 Has done a bang up job on handling my financial needs!

Ms. Vero Urdaneta Ms Liz was wonderful with assisting me through my loan process. She is patient and very customer service oriented. Thank you Ms Liz

Eddie Hinojosa Ruby Jimenez from Citizens National Bank Giddings helped me out a lot by setting up my bank account and any other small issues that needed to be addressed. I highly recommend having her help you with your needs. She got my business credit card set up, set up my online portal with my app on my phone that I had no idea was available.

Kaitlyn Lightburn My overall experience with TDECU has been frustrating and unreliable. Their online banking system is not user-friendly at all—navigating it feels outdated and overly complicated. On top of that, trying to reach someone for even the most basic questions is a hassle. You can expect to wait on hold for 30 minutes to an hour, which is absolutely ridiculous. And when you finally do get someone on the line, there’s no guarantee they’ll have the answers you need. In-person service hasn’t been much better. At the location I visited, a simple deposit or withdrawal took about 20 minutes to process. There’s a serious lack of efficiency across the board. I really wanted to give them a chance, but the consistent delays and poor customer service have made it clear—TDECU is just not worth it.

Doug Caldwell Two Morgan Stanley offices here as of June 2012 in buildings 200 & 300.