Americas Best Auto Insurance - Garland (TX)

T Josh (A_lil_freak2) I am not a customer and never will be. I was, however hit on my electric scooter by a 3/4 ton Dodge truck driven by one of their insured in Austin, Texas where it was proven that the driver was at fault. And my scooter was destroyed. Due to the fact that I was just bruised up and not severely injured, it was going to be a small claim so I chose not to hire an attorney thinking that it would be a quick resolution. Boy was I wrong. Not only do they move at a snails pace, they are also refusing to replace my $800 scooter that was run over by the truck and another car. If which I only asked for $400 to replace it. After doing everything they asked of me, I am 7 months in and still have not even had my property replaced. Though I was told to provide the model and price of my scooter in lieu of the receipt. They chose to change their mind and not pay to have my scooter replaced. Hard to do when it was a gift and bought used. They say I should have a bill of sale and a title like a vehicle. They have had my $1900 in medical bills for 5 months and have told me to date that they are waiting on a third party to attempt to save a few bucks. Forcing me to wait on any sort of compensation. Knowing that the hospital will deny any such request. As of today, I am having to take this multi-million dollar companys customer to small claims court because they refuse to compensate me in a timely manner. Funny thing is that my total damages are only $2,300. With at most $1800 for pain and suffering. The reason that I am posting this here is because if anything happens, and an accident happens, there is a chance that Fred Loya will not compensate the victim. Forcing you to go to court and pay the claim yourself, which is likely going to happen here. Kinda defeats the purpose of insurance.

Phil Busser They were closed for lunch. Closing a business for lunch just isnt right

April Morales Tatiana went out of her way to help us get a great deal. Amazing customer service and extremely knowledgeable in all aspects of insurance. Highly recommend.

DMartí Renderos Adrian Casas is very helpful and a kind person. After I got my insurance with 713auto he was always in contact with me to make sure my insurance will have all the information required. I will recommend Adrian 100%

Clarita Rubio I haved the privilege of working with Erika G. She is Quick to respond to any questions, very helpful with providing advice, and recommendations and most of all in my opinion very trust worthy. I would recommend her services to anyone. 100/100

Erica Flores This origination deserves 0 Stars wish I could give it a negative 5. Nothing but employees who dont want to work or hate there jobs. So sorry hunny but if you dont like your jobs go find a better 1. Nothing but boogie Bit*hs up there who stand around not wanting to help anyone. Every time one of there OWN CLIENTS walks in there. All there employees do is look @ each other as of to see who is going to help THERE OWN CLIENT as if its a punishment. Plus to make it even better the hang up on their phone calls blaming the internet or saying there having issues with it when nothing is ever wrong once you show up in person. Ridiculous hate to see how they would handel an accident call... This is not the best insurance company after all!

Denise Bennefield Being new to Medicare and lost in the maze of drug plans and supplements, I phoned and John Wynn led me and signed me up in no time. God sent me a Godly man to help/teach me. Thank you John.

Shannon Avila Customer service experience is great, Lizbeth has made it very easy setting my insurance. Every time I need anything I contact her and she’s always available and happy to assist. I would totally recommend Lizbeth and her team to anyone in need of an insurance. If I could I would rate them ten stars for how much they’ve assisted me when in need.