Alpine Insurance of Texas - Austin - Austin (TX)

1 /5 Heidi Connolly: Looking for Auto Insurance? Don’t Worry—You Won’t Get It Here! I reached out to this agency on May 16, spoke with Skyler, and provided all the info needed for auto insurance quotes. Then I waited. And waited. And… nothing. On May 27, after nearly two weeks of radio silence, I called the office. A very reassuring woman (Michelle? Office manager?) told me Skyler would be calling me that day. Spoiler alert: he didn’t. I called back again on May 30 and finally got Skyler on the phone. He apologized, said he’d have my quotes to me by end of day. Guess what? Still nothing. No call, no text, no email—just an impressively consistent lack of follow-through. If you’re hoping for a quick, professional response or even the basic courtesy of a returned call, this agency may not be your best bet. Unless of course you’re in the market for a game of “How long can I go without hearing back?”, in which case—five stars!

5 /5 Ryan Santiago: Currently looking for commercial insurance for my small business and Michelle helped me out. Not only was she friendly and kind, but also very helpful and professional. Michelle was able to get me answers much faster than any other insurance company I called. If you’re in the market for commercial insurance, call Alpine Insurance of Texas and ask for Michelle!

5 /5 mike deleon: Ive been with alpine insurance for more than 5 years and they have always provided great customer service . They always have the best prices in the market and they continually are looking out and shopping the markets for their customers to get the best prices . I would highly recommend them.

5 /5 Peter Dedman: Aftermarket service is a thing with auto manufacturers, but with Alpine, I experienced great aftermarket service with auto insurance. Id been a customer for years in Texas, with Michelle proactively researching the most competitive rate available to me each year a policys renewal date approached. We often saved money by switching. After my family moved out of state and secured new insurance for that state, some autopayments were proceessed by the Texas insurance provider that we rightfully shouldnt have had to pay. Michelle brought this to my attention, walked me through processing a backdated cancellation ASAP and though I was at that point no longer an Alpine customer, stayed on the provider until my refund was fully deliverd. This part didnt prove easy, requiring several followups over as many weeks, but she was diligent, and methodical, and kept me informed until finally, I got my refund check. Super appreciated, as I suspect this would have been far more frustrating for me to have pursued myself.

5 /5 Ebony Perkins: Where do I start. Michelle and Sandy are the best insurance agents Ive ever met. When I was referred to them I assumed theyd find me a good policy and Id never heard from them again. Wrong, those ladies go above and beyond. They follow me. If the prices of the old policy goes up they automatically find another policy to keep the prices the same and let you know. If theres any changes I need to the policy like adding or dropping a driver just send them a text and they take care of it. I bought a new car and my old policy was enough to cover the newer car they knew and instantly found me a new company. I feel like Ive built a personal relationship with them. Ill refer them to anybody looking for auto insurance. They are hands down the best go see them for your auto insurance needs. Keep up the good work ladies.