5 /5 Teresa Bascon: My husband and I decided to move to Texas after 22 years of military life, and buy our forever home. After many years of using the same insurance carrier we started to have some issues with the insurance company. We knew we had to look into a new Insurance carrier, but it was so scary to even think of leaving someone that we had been with for so many years. We just kept on making the large payments and dealing with what we thought was our only options. The company that we had been covered under for so many years changed their coverage structure and their customer service was on a major decline.
By chance my husband and I took our son to an outdoor event where I saw a State Farm agent table. I was like, nope. I was so agitated to even walk by there, because the only thing I knew about State Farm was the commercial and other people’s bad experiences. I just thought it was going to be daunting to even have the conversation with anyone, much less with a large known Insurance carrier. My son saw a booth that he wanted to go to and I had to walk by. Allison was so amazing! It felt like it was going to be too easy, which made me very nervous. Her spirit and personality just drew me in. She made me feel at ease about transitioning to a new company from all my insurance needs. She made all the necessary transactions. We did very little on what we thought was going to be an overwhelming task. Since then we have had to file a claim with State Farm due to a house issue. We were nervous wrecks, all the things that I have ever heard about filing a claim came to mind. We were so overwhelmed to even make the phone call. The first few steps that we took we knew that we were in great hands. The whole entire State Farm team was by our side the whole way. Phone calls, emails you name it. They were there. Their customer service is one of the best I’ve ever experienced. I know that their motto is “Like a good neighbor State Farm is there”, but it should be “like family State Farm will always be there”. Because they have always made us feel so amazing. They have given us nothing but empathy, kindness, patience, and understanding. Even when we had questions or concerns about our insurance coverage, they have been phenomenal. They have always made us feel at ease offering us guidance when we are questioning what we need to do next. They are definitely like the calm of the storm. I know if I call for anything I am going to be smiling and feeling like I am in great hands by the time I hang
I recently told one of the office team members that I wish I could call them when I’m having other problems, because they make me feel so great by the time I’m off the phone. They truly are like family. Thanks State Farm family. Allison, Kelci, Lauren, Cristina, Jessica, Sam, and Gareth we appreciate you.