Ai United Insurance - Lufkin (TX)

Khair wali Shinwari Thank you Ana for finding me affordable insurance and for helping me out today. Very good customer service. Highly recommend TIA for affordable insurance. Also the process was quick and very simple.

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Mayte Bahena Elizabeth helped us with our insurance got us affordable prices and was very quick very friendly place!

Ernie W Ive been working with David for over a decade now and couldnt be happier with the service hes provided over the years. Hes responsive when you need something and hes always managed to find an affordable policy that works for me.

Maier Gary (Rancher M) Very thorough and informative.

Yokasta Ovalle Mr. Morse and his team are very knowledgeable and extremely caring about customers requests and needs. I could say that every visit has been an excellent experience for me.

Lin Woodson When my homeowners insurance premiums shot up this year, I started shopping around. I saw Johnathon / Texas Family Insurance recommended in a local Facebook group and gave him a call (while also getting quotes from 3 others). Long story short, he absolutely earned my business - not just on rates, but on honesty, professionalism, service, expertise, candor. He is exceptionally responsive and has gone above and beyond to help me throughout the process of switching insurers. I cant say enough about the value of a real live local agent, but in particular the value of our neighbor, Johnathon, looking out for us.

Aldo Hernandez South 1st office Jennifer and Diana were Amazing found me the best rate in Town!