1 /5 Saul Salinas: We had our policy rates go up dramatically ( around $1,600) in just one short year. When I asked them why it went up so much they first said its because theres been a rate hike in all insurances everywhere due to many things like inflation or area accidents. I said that $1,600 was way too much for a rate hike. It turns out that one of the agents made a mistake on an accident we disclosed when we opened a new account. They said there was an accident report on July of 2023 and that it was just a few weeks before we opened the new account with AAA. I told them that we clearly told AAA about the accident on July of 2020, NOT 2023. We have not been in any accidents after 2020 and they made a mistake when typing what year. AAA said to provide proof of the accident report, which I did and it showed we were with All State at the time in a different vehicle that we have now and they covered the minor fender bender my mother was in. I showed a AAA agent pictures of her then Toyota CH-R with very small scratches as well as some small broken fender and scratches on the Chevy Tahoe she hit and the agent agreed that it was minimal. I sent to four AAA agents the PDF documents from All State that clarifies the accident was on July of 2020, NOT 2023. Its been 7 weeks now and all they tell me every time I call is "Well, we have to wait for Under Writing to see what they say". Weve been overcharged TWICE already with a third overcharge rapidly approaching and I dont think AAA wants to fix this. It took me a couple of hours to call All State and get those documents sent but it takes AAA over 7 weeks to look at them. Weve been with AAA for 23 years but were treated like strangers that just arrived. Im going to recommend my parents leave AAA and go somewhere else, this is very unprofessional.
